Private investigators serving Newcastle

Newcastle. Our base, and the first place we work.

Factual investigations, surveillance, incident investigations and aerial scene capture across the City of Newcastle, for insurers, claims agents, self-insurers, employers and solicitors.

Newcastle is the City of Newcastle local government area, from Newcastle East and the harbour to Wallsend, Beresfield and Fletcher. Factum Investigations is based here, so city work is scheduled directly, with no regional travel to arrange. Travel times shown on our other location pages are approximate driving times from Newcastle.

Employment in the city is concentrated in hospitals and other health and social assistance services, higher education, and cafes, restaurants and takeaway food (2021 Census). The harbour is a working port, which its operator describes as the largest deepwater port on the east coast. Some Newcastle employers are licensed self-insurers; others are covered through the Nominal Insurer and its claims agents. We take referrals from both.

Services in Newcastle

Four services, scheduled from the city they are based in.

Factual Investigations

Worker interviews anywhere in the city at a place the worker nominates; employer and witness interviews usually at the workplace.

Factual investigations

Surveillance

Only in or from public places, only of the worker named in the referral, with scope and duration agreed in writing first.

Surveillance

Incident & Workplace Investigations

ICAM-structured incident investigations and workplace fact-finding for Newcastle employers, insurers and solicitors.

Incident & workplace

Aerial Scene Capture

Sites and scenes documented from the air, with the occupier's consent.

Aerial scene capture

How we work here

City work, scheduled directly.

On the ground

  • Worker interviews are held at a place the worker nominates, with a support person or interpreter where requested. Employer and witness interviews are usually at the workplace.
  • Site inspections are arranged with the employer or occupier and recorded with measurements, photographs and video.
  • Reports record what was said, what was inspected and what the documents show, written knowing the worker may read them.
  • Scheduling is by appointment, with interview dates set to fit the written notice the insurer gives the worker. In Newcastle there is no travel to arrange.

The limits we keep

  • Surveillance is conducted only in or from public places, only of the worker named in the referral, and without inducement, entrapment or trespass.
  • Aerial capture documents sites and scenes with the occupier's consent and is not used to watch or follow people.
  • We offer no opinions on medical questions, capacity, liability or recovery. Those are matters for the insurer.

Main centres served

Private investigators across the City of Newcastle.

Newcastle East, Newcastle West, Cooks Hill, The Junction, Merewether, Hamilton, Broadmeadow, Lambton, New Lambton, Wallsend, Mayfield, Kotara, Adamstown, Jesmond, Carrington, Stockton, Waratah, Shortland, Beresfield, Minmi and Fletcher.

Nobbys Head lighthouse and beach, Newcastle

Common questions

Newcastle, answered plainly.

Do workers come to you, or do you attend interviews in Newcastle?
We attend. The worker nominates the place of the interview, so we go to the venue the worker chooses, with a support person or interpreter present where requested. We do not ask workers to attend an office.
How quickly can you take a Newcastle referral?
Referrals are accepted by phone or email and confirmed in writing with the agreed scope. Interview dates are set to fit the written notice the insurer gives the worker. City appointments do not depend on regional travel, so they are scheduled directly.
Which insurers' claims do you take in Newcastle?
We work for insurers, claims agents, self-insurers, employers and solicitors, and we do not name clients. That includes Newcastle's self-insured employers as well as claims managed by the Nominal Insurer's agents.

Ready to start

Tell us what you need established, and we'll tell you what's possible.