Questions, answered plainly.

Factum Investigations is licensed under the Security Industry Act 1997 (NSW) and holds NSW Master Licence 000111255.

Yes. SIRA does not license or accredit investigators. Its Standards of practice set expectations for workers compensation insurers, and we structure our work so that insurers can meet them. Factual investigations follow the expectations in Standard of practice S24, and surveillance follows Standard of practice S25 as amended in December 2025.

The purpose of the investigation, the parties involved, the scope and parameters, whether an interpreter is needed, and enough claim or incident information for the work rather than the entire file. We confirm the scope in writing before starting, and we agree timing with each referrer.

Yes. Private investigation is a licensed activity under the NSW Security Industry Act 1997. We work strictly within that framework and within NSW privacy and surveillance law — you are not doing anything unlawful by engaging a licensed investigator for a legitimate purpose.

Yes, from the first message. We don't discuss a matter with anyone outside the engagement, and we don't confirm to a third party — including the subject of an investigation — that an engagement exists.

Yes. The initial consultation is about understanding what you need and whether it's lawful and achievable. You're under no obligation until you formally instruct us.

Yes. We're based in Newcastle and work across the Hunter, Central Coast, Mid North Coast and New England. Let us know the location when you enquire.

Factum Investigations holds NSW Master Licence 000111255, regulated by the Security Licensing & Enforcement Directorate (SLED). You're welcome to verify this independently before engaging us.

Evidence is collected and logged with a defined chain of custody, and reports are prepared to a standard suitable for legal proceedings. Admissibility ultimately rests with the court hearing your matter, and we're available to give evidence where required.

Only for a lawful, legitimate purpose, such as recovering a debt, finding a witness or beneficiary, or serving legal documents. We will not assist in locating a person where we reasonably believe it may facilitate harassment, intimidation or harm, and we screen every locate request accordingly.

Yes. Checks are conducted using lawful, publicly available or properly authorised sources, consistent with the Privacy Act 1988 (Cth) and NSW privacy legislation. See our Privacy Notice for more detail.

It depends on scope, method and duration. We provide a clear fee estimate after the initial confidential consultation. There's no fixed public rate because every matter is different.

Timeframes vary by service — a due diligence check may take days, while surveillance or a locate can take longer depending on the circumstances. We'll give you a realistic estimate at the consultation stage.

We respond to confirm receipt and arrange a confidential consultation. From there: we agree a scope and fee, carry out the work under licence, and deliver a written report with supporting evidence.

Enough detail for us to assess whether the matter is lawful and achievable — who or what is involved, what you're trying to establish, and any relevant timeframes or locations. We'll ask follow-up questions during the consultation.

Where a matter proceeds to legal action, we can provide a statement or affidavit and, where required, give evidence in relation to the investigation we conducted.