Licensed investigators, Newcastle NSW
Factual, surveillance and incident investigations for insurers and employers across the Hunter.
Factum Investigations works for insurers, self-insurers, employers and solicitors who need the facts of a claim or an incident established and reported in writing. We carry out factual investigations, surveillance and incident investigations from Newcastle across the Hunter, Central Coast, Mid North Coast and New England, and hold NSW Master Licence 000111255 under the Security Industry Act 1997 (NSW).
Newcastle, NSW
Licensed investigators NSW Master Licence 000111255Licensed
Licensed under the Security Industry Act 1997 (NSW). NSW Master Licence 000111255.
SIRA S24 and S25
Factual investigations and surveillance are structured so that insurers can meet SIRA Standards of practice S24 and S25. SIRA does not license or accredit investigators.
Independent and impartial
Reports record what was said, what was observed and what the documents show. They do not offer opinions on liability, recovery or medical questions.
Based in Newcastle
Covering the Hunter, Central Coast, Mid North Coast and New England. Consultations and interviews by appointment.
What we do
Four services, from factual investigations to aerial scene capture.
Factual Investigations
Workers compensation, work injury damages and public liability. Interviews, signed statements, scene inspection and document review, reported without opinion.
Learn moreSurveillance
Covert observation of the worker named in the referral, in or from public places only, with a timestamped log and footage where lawfully obtained.
Learn moreIncident & Workplace Investigations
ICAM-structured incident investigations, causation, witness statements and the facts behind management action, for employers, insurers and their solicitors.
Learn moreAerial Scene Capture
Sites and scenes documented from the air by a licensed remote pilot. Used to record places, not to observe people.
Learn moreOther services: Background Checks and Skip Tracing.
How it works
From referral to written report.
Referral
Referrals come by phone, email or the enquiry form, with the purpose, the parties, any interpreter requirement, and the claim or incident information needed for the work.
Scope agreed in writing
We confirm scope, method, timing and fee in writing before work starts. If part of the request is not lawful or achievable, we say so at this stage.
Investigation under licence
Work is carried out under NSW Master Licence 000111255, within the agreed scope and within NSW surveillance and privacy law. Evidence is logged as it is collected.
Written report with supporting evidence
You receive a written report with the statements, imagery and documents attached, written on the basis that the worker and their representatives may read it.
Our approach
Factum: Latin for "a thing done."
We deal only in what can be established, verified and stood behind. Three principles govern every referral.
Fact, not a case for one side
We report what witnesses said, what we inspected and what the documents show. We do not offer opinions on liability, recovery or medical questions, and we do not build a case for a predetermined outcome.
Scoped before we start
Purpose, parties, scope and timing are agreed in writing at referral. The work stays within that scope, within licence conditions and within the law.
Written to be read
Evidence is logged with a chain of custody from collection to report. Every report is written on the basis that the worker and their representatives may read it.
Where we work
Based in Newcastle. Working across the Hunter, Central Coast, Mid North Coast and New England.
Interviews, inspections and surveillance are carried out where the matter is. Consultations in Newcastle are by appointment.
Common questions
Before you refer a matter
How can I check that Factum is licensed?
Do you work to SIRA's Standards of practice?
What does a referral need to include?
Ready to start